Terms of Use

Ordering

When you buy from Shelley's art please give some information: name, address, email address and telephone number.
This information is necessary because we need to know where to send the goods, but also so we can contact you if there is a problem with your order in the form of goods sold or the like.
Do you have questions about the webshop or products, please feel free to contact us by e-mail


Payment

When you order goods from Shelley's art, you can choose to pay your order at one of the following ways:

Bank Transfer

If you choose payment via bank transfer sent your item when we receive the payment.
If any item is not in stock, we will contact you when the order is ready for payment.
If we have not received payment within 5 business days after order canceled order. We shall, however, an e-mail first.
Account information for use in payment will also appear on your order confirmation.
Please order no. in "text to recipient"

Bank: Nordea, Vejle Afdeling
Reg: 2630 Account number: 0716409953

Iban: DK 1320000716409953


Delivery

Orders from Shelley's art comes with Post Denmark to the desired delivery address. You will ordering process to choose between, for your order, available delivery forms.
Normally processed your order within one to three business days after we have received payment. Add to this Post Danmark shipping times are as follows: one to three days.


Warranty

When you deal with Shelley's art, you have 24 months warranty when you received the product. This means that you either get it repaired, replaced or get your money back, depending on the situation. This condition of course that the complaint is justified, and that the defect is not due to misuse of the product or other injurious behavior.
There must be given within a reasonable time after you have discovered the defect in the product.

When you return the product, please indicate the error on the invoice enclosed.
It is your responsibility to ensure that goods are properly protected during transport. We therefore advise you to save cash and other packaging. Do not return the product at. following requirements.

For complaints sends Shelley art an e-mail to the customer to confirm that the product is received.

If damage has occurred during transport, it is important that Post Denmark are made aware of this on receipt of goods.


Returns

Reservations at Shelley's art is covered by the rules on distance selling in Doorstep Selling Act.

You as a customer have 14 day return policy. If you are here want to make use of your right of return must be notified us as soon as possible after receipt.

When you return the goods purchased, it must be såf product is returned in the same condition as when you received it. The right of withdrawal lapses, if you use the product in a way where it is obvious that diminished the sales value.

It facilitates our work considerably, thereby promoting recovery, if you følgesedelen indicate invoice number or provide a copy of the invoice in the package.

You are under no obligation to provide any reason for the return, but we would appreciate that you do it anyway. Feedback from our customers helps us to know where we need to improve our sales and / or service.

By cancellation of the purchase you will be refunded all the invoiced amount, including freight. Shipping costs associated with the return paid by the customer.

Refund of purchase price shall be effected by bank transfer, so you should inform your bank's name and registration - and account number. We transfer the money to your account within 5 working days after we have received the goods from you.

It is your responsibility to ensure that goods are properly protected during transport. We therefore advise you if you are unsure whether you want to keep it bought, to save cash and other packaging. Do not return the product at. following requirements.


Privacy

Shelley art will never sell or otherwise make information about its customers or visitors available to third parties. However, there is one reservation! For criminal offenses the IP address be passed to the police, together with this intention.

In connection with your visit to Shelley's Art's website will be automatically recorded a variety of information. This information is anonymous and can not be used to identify you. This information is collected for 2 reasons, firstly it helps us personalize and continually improve the webshop user to identify and solve problems, and secondly, we use these data to produce statistics for internal use. This information includes, but is not necessarily limited to:

• Which country is the visitor from
• How do the visitors our page
• Which browser do visitors
• What screen resolution do visitors
• Which side will the visitors into the
• Which side leaving the visitors the site from
• How much time do the visitors of the page
• How many pages look the visitors

 

 

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Copyright © 2019 Shelleys ART
Shelleys ART | Nørrediget 36 | 7100 Vejle | VAT number: 34333394
E-mailadress: aj@shelleys-art.dk | Phone: +45 21 688 110